Terms & Conditions
Plain language terms to make sure we're on the same page. No legal jargon—just a straightforward guide to how we work together.
Introduction
By using our services or hiring us for a project, you're agreeing to these terms. They're designed to protect both of us and create a smooth working relationship. If something's unclear, just ask—we're happy to explain.
Services & Scope
We provide professional digital and technical services tailored to your specific needs. Every project is different, so we don't work from generic templates.
- Deliverables outlined in proposal
- Reasonable revisions included
- Support during project timeline
Payments & Billing
Our structure is simple: 50% upfront to start, and 50% once you're satisfied with the finished work. No surprise charges.
- 50% deposit required
- Invoices due within 3-5 days
- Full ownership after payment
Project Timelines
We set realistic expectations based on complexity. Most projects finish on time or early when communication stays smooth.
- Realistic estimates upfront
- Clear delay notifications
- Responsive feedback matters
Confidentiality
What you share stays private. We handle your business data the same way we'd want ours handled — carefully and with common sense.
- Strict privacy commitment
- NDA friendly approach
- Secure file handling
Refunds & Cancellations
We aim to be fair. If work hasn't started, we refund half the deposit. If we're underway, it's prorated by completion.
- Prorated refunds
- Fair cancellation terms
- No high-pressure sales
Limitation of Liability
We put serious care into every project, but we also need to set realistic boundaries for external factors.
- Professional delivery commitment
- Fixed error correction
- Direct liability limits
Good Projects Start with Good Partners
We need your timely communication, clear information, and access to materials to do our best work. Honest feedback keeps us aligned.
Ownership of Work
Once the project is fully paid for, ownership of the final deliverables transfers to you completely. Until then, we retain rights to all files created.
Disputes & Resolution
We've never had a serious dispute, and we plan to keep it that way. Let's talk honestly. Most issues can be resolved with direct communication.
Still Unclear?
If something's confusing, just ask. We'll respond within a day or two with straight answers.